Telebehavioral Health (Telehealth) Services
Telehealth services may be offered as part of your care. These services use electronic communication technologies to provide counseling remotely. The Counseling Center uses secure platforms when available; however, there are inherent risks associated with electronic communication, including
potential interruptions, technical failures, or unauthorized access. By participating in telehealth services, you acknowledge:
• You are responsible for ensuring privacy in your environment
• You understand the potential risks and limitations of telehealth
• You have the right to request in-person services when available
Counseling Services and Nature of Counseling
The Counseling Center provides a range of services including initial intake and assessment, individual counseling (brief, solution-focused), crisis intervention, group counseling, psychoeducational
programming and workshops, and referrals to community providers when appropriate. Counseling services are designed to be short-term and goal-oriented, with the length and frequency of services
determined collaboratively between you and your counselor based on your individual needs, goals, and clinical recommendations.
Counseling is a collaborative and voluntary process intended to help individuals address personal concerns, develop coping strategies, and work toward meaningful change. You may discontinue services at any time and are encouraged to discuss any questions or concerns with your counselor throughout the
process. Counseling may involve exploring difficult or emotional topics, which can sometimes result in temporary discomfort. While many individuals benefit from counseling, specific outcomes cannot be guaranteed. The goal of counseling is to support you in developing skills and insight that you can
continue to use beyond your time in services. If your needs extend beyond the scope of services offered, your counselor will assist you in connecting with appropriate community resources.
Emergencies
If you are experiencing an emergency during office hours, please notify Counseling Center staff immediately so that you may be seen as soon as possible. For after-hours emergencies, please contact: SWOSU Campus Police at (580).774.3111, 911 or 988.
Statement of Professional Disclosure
All counselors at the SWOSU Counseling Center are licensed professionals or supervised trainees working under appropriate supervision in accordance with state law. Clinical staff may include Licensed Professional Counselors (LPC) and Licensed Alcohol and Drug Counselors (LADC). All counselors are licensed by the Oklahoma State Board of Behavioral Health Licensure, which regulates professional
standards and practices in the state of Oklahoma.
If you have concerns about your care that cannot be resolved with your counselor, you may contact the licensing board or request to speak with the Director of Counseling Services. The licensing website is https://www.ok.gov/behavioralhealth/ where you can access the law and regulation, which govern their licenses. Counselors will furnish you with printed materials about the requirements of licensure if you so desire. You may contact (without giving your name) the Professional Counselor Licensing Division at:
State Board of Behavioral Health Licensure (BBHL)
3815 N. Santa Fe, Suite 110
Oklahoma City, OK 73118
Phone: (405). 522.3696
Fax: (405). 522.3691
Records
The Counseling Center maintains electronic records of services provided, which may include intake information, session notes, assessments, treatment documentation, and other relevant records. These records are stored securely, maintained separately from academic records, and are accessible only to authorized Counseling Center staff. Records are maintained in accordance with applicable state and federal laws and regulations. You may request access to your records as permitted by applicable law.
Attendance Policy / No Show Policy
To ensure timely access to services for all students, you are expected to provide at least 24 hours’ notice if you need to cancel or reschedule an appointment. Missing an appointment without notice (a “no-show”)
may result in the loss of a standing appointment time, and repeated no-shows may impact your ability to continue scheduling appointments at the Counseling Center. Exceptions may be made in cases of illness,
emergency, or other extenuating circumstances. (*No Show is defined as not calling to cancel your appointment or calling to cancel with less than 24 hours’ notice.)